Privacy Policy

This Privacy Policy ("Policy") is issued by manu88 ("the Company", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at https://manu88.cam (the "Platform"). This Policy applies to all users who access, register on, or otherwise interact with the Platform (each a "User", "you", or "your").

manu88 is committed to handling your personal data responsibly, lawfully, and with full transparency. This Policy sets out in plain and formal terms: what personal data we collect from you, the legal bases upon which we process it, the purposes for which it is used, the circumstances under which it may be disclosed to third parties, how long we retain it, and the rights you have in relation to your data.

By accessing the manu88 Platform or submitting your personal information to us, you acknowledge that you have read, understood, and consented to the data practices described in this Policy. If you do not agree to these practices, you should discontinue use of the Platform immediately.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which form part of the overall agreement governing your use of the manu88 Platform.

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" — any information that relates to an identified or identifiable natural person, including name, identification number, email address, financial account details, and device identifiers.
• "Processing" — any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" — manu88, as the entity that determines the purposes and means of processing your personal data.
• "Data Processor" — any third-party entity engaged by manu88 to process personal data on its behalf, such as payment processors, KYC verification providers, and analytics services.
• "KYC" — Know Your Customer, the identity verification process required to comply with applicable regulations and to activate full account functionality including withdrawals.
• "Cookie" — a small text file stored on your device by a web browser when you visit the manu88 Platform, used to maintain session state, user preferences, and analytics data.
• "Consent" — freely given, specific, informed, and unambiguous indication of agreement to the processing of your personal data for a stated purpose.

manu88 collects personal data from you in the course of your registration, use of Platform services, and communications with our support team. The categories of personal data we collect are as follows:

3.1 Identity & Contact Data

• Full legal name as appearing on your government-issued identity document
• Date of birth (for age verification purposes — all users must be 21 or above)
• Email address
• Mobile telephone number
• Residential address (for KYC and fraud prevention purposes)
• Nationality and country of residence

3.2 Identity Verification Documents

• Copy of Malaysian MyKad, passport, or other government-issued photographic identification
• Proof of address documentation (utility bill, bank statement, etc.)
• Proof of payment method ownership where required

3.3 Financial & Transaction Data

• E-wallet account identifiers (Touch 'n Go eWallet, Boost, GrabPay) used for deposits and withdrawals
• Bank account details and FPX/DuitNow transaction references
• Deposit and withdrawal history, amounts, and timestamps
• Currency denomination (MYR) and transaction status records

3.4 Gaming & Behavioural Data

• Game session history, bet amounts, outcomes, and winnings
• Sports betting market selections, stake amounts, and settlement records
• Platform navigation patterns and feature usage frequency
• Bonus and promotional redemption history
• Responsible gambling tool usage, including deposit limit and self-exclusion requests

3.5 Technical & Device Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser type and version
• Session login and logout timestamps
• Cookie identifiers and session tokens

3.6 Communications Data

• Records of your interactions with the manu88 live chat, email support, and any other communication channels
• Content of support tickets and complaint submissions

manu88 collects personal data through the following channels and mechanisms:

• Direct Submission: Data you provide voluntarily during account registration, KYC verification, deposit and withdrawal transactions, and communications with our support team.
• Automated Collection: Technical and device data collected automatically when you access the Platform, including via cookies, server logs, and browser fingerprinting technologies.
• Third-Party Payment Providers: Transaction confirmation data received from Malaysian payment processors including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and partnered banks (Maybank, CIMB, Public Bank, Hong Leong, RHB) in connection with deposits and withdrawals.
• Identity Verification Partners: Where manu88 engages third-party KYC service providers to verify the authenticity of identity documents submitted by Users, data may be cross-referenced against external verification databases.
• Fraud Prevention Services: Data from third-party fraud detection and anti-money laundering screening services engaged to protect the integrity of the Platform and comply with applicable regulations.

manu88 processes personal data only where a lawful basis for processing exists. The following table sets out the primary purposes for which we process personal data and the corresponding legal basis:

manu88 does not sell, rent, or otherwise commercially exploit your personal data to third parties. We may, however, share personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

6.1 Payment Service Providers

Transaction data is shared with our Malaysian payment partners — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and partnered banks such as Maybank, CIMB, Public Bank, Hong Leong, and RHB — solely for the purpose of processing your deposit and withdrawal requests. These providers are bound by their own data protection obligations under applicable Malaysian financial regulations.

6.2 KYC & Identity Verification Providers

Identity documents submitted for KYC verification may be processed by third-party identity verification service providers engaged by manu88. These providers act as data processors and are contractually prohibited from using your data for any purpose other than identity verification on our behalf.

6.3 Fraud Prevention & AML Services

To protect the Platform and comply with anti-money laundering obligations, we may share relevant data with fraud detection and financial crime screening services. Disclosures are limited to the minimum data necessary for the specific screening purpose.

6.4 Legal and Regulatory Authorities

manu88 may disclose personal data to competent governmental authorities, regulatory bodies, or law enforcement agencies where required to do so by applicable law, court order, or regulatory directive. Such disclosures will be made in strict compliance with applicable legal requirements.

6.5 Corporate Restructuring

In the event of a merger, acquisition, or sale of all or substantially all of the Company's assets, User personal data may be transferred to the successor entity, subject to the same privacy protections as set out in this Policy.

manu88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy applicable legal, regulatory, accounting, and reporting requirements.

As a general principle, active account data is retained for the duration of the account relationship. Upon account closure, manu88 will retain the following data for the periods specified below:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.

manu88 uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience, and analyse usage patterns. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential to the operation of the Platform. These include session authentication tokens, security cookies, and load-balancing cookies. They cannot be disabled without rendering the Platform non-functional.
• Functional Cookies: Enable the Platform to remember your preferences, such as language settings and wallet currency selection, to provide a more personalised experience.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users navigate the Platform, which pages are visited most frequently, and where users encounter difficulties. This data is used to improve the Platform's design and performance.
• Security Cookies: Used to authenticate users, prevent fraudulent use of login credentials, and protect Users from cross-site request forgery attacks.

You may manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will impair the functionality of the Platform. manu88 does not use third-party advertising or tracking cookies that would share your browsing data with external advertisers.

manu88 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and the manu88 Platform is encrypted using TLS 1.2 or higher with 256-bit SSL encryption.
• Encryption at Rest: Sensitive personal and financial data stored on manu88 servers is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted on a need-to-know basis. manu88 staff are granted access only to the minimum data necessary to perform their designated functions.
• Regular Security Audits: manu88 conducts periodic security assessments, penetration testing, and vulnerability scans to identify and remediate potential weaknesses in the Platform's infrastructure.
• Incident Response: manu88 maintains a documented data breach response procedure. In the event of a breach affecting User personal data, affected Users will be notified in accordance with applicable legal requirements.

The manu88 Platform is designed primarily for users in Malaysia, and we endeavour to process and store personal data within infrastructure located in the Asia-Pacific region where operationally feasible. Certain third-party service providers engaged by manu88 — such as cloud hosting infrastructure providers, analytics platforms, and fraud detection services — may process data in jurisdictions outside Malaysia.

Where personal data is transferred outside Malaysia to a jurisdiction that may not provide an equivalent level of data protection, manu88 ensures that appropriate safeguards are in place, including contractual data processing agreements containing standard protective clauses, to ensure that your data continues to be handled in accordance with the standards described in this Policy.

Subject to applicable law and certain operational limitations, you hold the following rights in relation to the personal data that manu88 processes about you. To exercise any of these rights, please contact our Data Protection team using the contact details provided in Section 14 of this Policy.

manu88 will respond to all data subject requests within thirty (30) calendar days of receipt. In complex or high-volume cases, this period may be extended by a further thirty (30) days with prior notification. Requests may be submitted by contacting our support team at [email protected].

The manu88 Platform is strictly intended for individuals aged 21 and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification checks are conducted as part of the account registration and KYC process to enforce this requirement.

If manu88 discovers or is informed that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and permanently close the associated account. Any deposits made by an underage user may be returned at the Company's sole discretion following investigation.

manu88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or operational developments. Where material changes are made, we will endeavour to provide advance notice to registered Users via the Platform interface or by email to the address associated with your account.

The revised Policy will be identified by an updated "Last Updated" date at the top of this document. Your continued use of the manu88 Platform following the effective date of any revision constitutes your acknowledgment of and agreement to the updated Policy. We recommend reviewing this Policy periodically to remain informed of how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way manu88 handles your personal data, please contact our support team through the following channels. All data protection related requests will be handled with appropriate confidentiality and responded to within the timeframes specified in Section 11.